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Word Processing Operator I - DHR

Responsible for assistingemployees and visitors at the main reception area for the Division of HumanResources. Maintains and operates a telephone switchboard system with five (5)incoming lines, which services approximately 50 staff. Ensures telephone calls are directed to appropriate personnel. Reports faulty lines todepartment telephone technician. Responsible for sorting and distributingDivision of Human Resources mail on a daily basis. Responsible for filingconfidential personal and medical documents into over 4,800 employee personnel files. Operatesdesktop PC and software (Microsoft Word, Access, Excel and DOC intranet andemail applications) to retrieve, edit, store, draft and revise correspondence,reports, forms and databases. Performs routine office duties, including filing,copying and faxing. Retrieves information from employee personnel records forvarious DOC staff members and/or outside agencies. Exercise and maintain sound judgment and maintain confidentiality inhandling all confidential material/information. Performs all other related duties as requested.
Preferred Qualifications:
Knowledge of clerical officepractices and procedures including record keeping, office correspondencecontrol, types and uses of office equipment and supplies, business letter andreport preparations, etc. Knowledge of business English including spelling,word meaning and word usage. Knowledge of the standard office practicesrelative to handling of incoming mail. Knowledge of the types of standardapplications of standard office filing systems. Ability to exercise discretionin handling confidential information. Ability to follow oral and writteninstructions. Ability to deal tactfully with others.
Applicantsmust have no felony convictions, to include any actions defined in 5 U.S.C.301; U.S.C. 509, 510; 42 U.S.C. 15601-15609. The Massachusetts Department ofCorrection shall not hire anyone who may have direct contact with offenders,who has engaged in sexual abuse in a prison or other institution as defined in42 U.S.C. 1997; or has been convicted of engaging or attempting to engage insexual activity in the community facilitated by force, overt or implied threatsof force or coercion, or if the victim did not consent or was unable to consentor refuse, or has been civilly or administratively adjudicated to have engagedin the activity described in the above paragraph. The agency shall consider anyincidents of sexual harassment in determining whether to hire anyone who mayhave contact with offenders or residents.
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) two years of full-time, or equivalent part-time experience in office work the major duties of which included typing, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A diploma as evidence of graduation from a commercial or business course of a recognized high school or vocational/technical high school maybe substituted for a maximum of one year of the required experience.
II. A diploma as evidence of graduation from a course other than a commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
III. A diploma for completion of a program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.
IV. An Associate's or higher degree may be substituted for a maximum of one year of the required experience.
Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
SPECIAL REQUIREMENTS: None.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.



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