District Help Desk Technician
Norfolk, MA Norfolk, MA Full-time Full-time Estimated:
$45.
1K - $57.
1K a year Estimated:
$45.
1K - $57.
1K a year 12 days ago 12 days ago 12 days ago
Summary:
Provide basic, ongoing, first-level, school-base technical support to teachers and other staff in the use of technology.
Responsible for complying with Department of Technology standards and directives for the work to be accomplished.
ESSENTIAL DUTIES &
Responsibilities:
The essential duties and responsibilities listed below are intended only as illustration of the various types of work that may be performed.
The omission of specific statements of duties and responsibilities does not exclude them from the position if work is similar, related, or a logical assignment to the position.
Serve as an advisor to school staff for general technical issues.
Provide basic on-going first-line technical support to school staff and students.
Troubleshoot and repair minor computer and peripheral equipment problems/issues.
Management of accounts and reporting functions for select instructional applications.
Support school users with network access issues and reset passwords as needed.
Install and customize new computers with software/driversUpgrade/update software as needed.
Provide logistical support for new computers and peripherals (physical setup & placement).
Perform school specific technical work for district level technology initiatives.
Coordinate computer hardware repairs records for the school.
Document all work performed and enter requests for new services from the school Help Desk application.
Collaborate with staff on software purchases regarding technical requirements and limitations.
Verify technology purchases and provide logistical support for new deliveries on physical set-up and placement.
Maintain technology inventory records for the school.
Serve as a technical liaison with district technical support staff, outside vendors, and serve as a vendor contact for technical issues.
Prepare and support technology for online testing.
Participate in on-going technical support training as required.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR
Experience:
Any combination of training and experience equivalent to:
Bachelors degree supplemented by coursework in computer science.
Three years of computer-related experience with a wide range of computer software.
Two years of technical customer service work.
LANGUAGE/COMMUNICATION SKILLS:
Ability to read, analyze and interpret documents such as federal, state, and local regulations, policy and procedure manuals, building plans, blueprints, schematics, wiring diagrams, and related documents.
Ability to write routine reports and correspondence.
Ability to effectively present information to speak effectively with, and respond to questions from staff, vendors and/or the public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to exercise independent judgement and apply policies in a consistent manner.
Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
CONFIDENTIALITY:
Ability to work with personnel information while maintaining the utmost of confidentiality.
OTHER SKILLS AND ABILITIES:
Communicate effectively both orally and in writing.
Determine appropriate action and escalation procedures.
Effective writing for documenting support procedures.
Establish and maintain cooperative and effective working relationships with others.
Maintain current knowledge of various systems applications and operations.
Operate a variety of office machines and equipment, including computer hardware and software.
Read and understand documentation and procedures manuals.
Receive and report on basic to complex software and hardware malfunctions.
Review, code, check, and enter data on a computer.
Train and provide clear and concise work direction to others.
Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions.
Understand and follow oral and written directions.
Work cooperatively with others.
Work independently with little direction.
Email and telephone etiquette.
Hardware and assigned software system terminology.
Help desk systems.
Microsoft Office Suite, GSuite for Education, and core software loaded onto standard desktop disk images.
Motivation and mentoring techniques.
MS Windows, MacOS, and ChromeOS operating system navigation and procedures.
Operation of computer hardware, including printers, scanners, terminals, and other peripherals.
Oral and written communication skills.
Principles and practices of work direction, supervision, mentoring, and training.
Record-keeping techniques.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds or more.
Specific vision abilities required by this job include close vision and depth perception.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position occasionally requires working irregular or extended hours.
Ability to respond to emergencies on a 24/7/365 basis is required.
The noise level in the work environment is usually moderate.
Position demands meeting deadlines with severe time constraints.
EMPLOYMENT TERMS:
Individual employment contract; Exempt positionSalary will be commensurate with experience.
Base salary factors in the need to work variable hours from time to time.
The information contained in this position description is for compliance with the Americans with Disabilities Act (A.
D.
A.
) and is not an exhaustive list of duties performed for this position.
Additional duties are performed by the individual(s) currently holding this position and additional duties may be assigned.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$45.
1K - $57.
1K a year Estimated:
$45.
1K - $57.
1K a year 12 days ago 12 days ago 12 days ago
Summary:
Provide basic, ongoing, first-level, school-base technical support to teachers and other staff in the use of technology.
Responsible for complying with Department of Technology standards and directives for the work to be accomplished.
ESSENTIAL DUTIES &
Responsibilities:
The essential duties and responsibilities listed below are intended only as illustration of the various types of work that may be performed.
The omission of specific statements of duties and responsibilities does not exclude them from the position if work is similar, related, or a logical assignment to the position.
Serve as an advisor to school staff for general technical issues.
Provide basic on-going first-line technical support to school staff and students.
Troubleshoot and repair minor computer and peripheral equipment problems/issues.
Management of accounts and reporting functions for select instructional applications.
Support school users with network access issues and reset passwords as needed.
Install and customize new computers with software/driversUpgrade/update software as needed.
Provide logistical support for new computers and peripherals (physical setup & placement).
Perform school specific technical work for district level technology initiatives.
Coordinate computer hardware repairs records for the school.
Document all work performed and enter requests for new services from the school Help Desk application.
Collaborate with staff on software purchases regarding technical requirements and limitations.
Verify technology purchases and provide logistical support for new deliveries on physical set-up and placement.
Maintain technology inventory records for the school.
Serve as a technical liaison with district technical support staff, outside vendors, and serve as a vendor contact for technical issues.
Prepare and support technology for online testing.
Participate in on-going technical support training as required.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR
Experience:
Any combination of training and experience equivalent to:
Bachelors degree supplemented by coursework in computer science.
Three years of computer-related experience with a wide range of computer software.
Two years of technical customer service work.
LANGUAGE/COMMUNICATION SKILLS:
Ability to read, analyze and interpret documents such as federal, state, and local regulations, policy and procedure manuals, building plans, blueprints, schematics, wiring diagrams, and related documents.
Ability to write routine reports and correspondence.
Ability to effectively present information to speak effectively with, and respond to questions from staff, vendors and/or the public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to exercise independent judgement and apply policies in a consistent manner.
Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
CONFIDENTIALITY:
Ability to work with personnel information while maintaining the utmost of confidentiality.
OTHER SKILLS AND ABILITIES:
Communicate effectively both orally and in writing.
Determine appropriate action and escalation procedures.
Effective writing for documenting support procedures.
Establish and maintain cooperative and effective working relationships with others.
Maintain current knowledge of various systems applications and operations.
Operate a variety of office machines and equipment, including computer hardware and software.
Read and understand documentation and procedures manuals.
Receive and report on basic to complex software and hardware malfunctions.
Review, code, check, and enter data on a computer.
Train and provide clear and concise work direction to others.
Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions.
Understand and follow oral and written directions.
Work cooperatively with others.
Work independently with little direction.
Email and telephone etiquette.
Hardware and assigned software system terminology.
Help desk systems.
Microsoft Office Suite, GSuite for Education, and core software loaded onto standard desktop disk images.
Motivation and mentoring techniques.
MS Windows, MacOS, and ChromeOS operating system navigation and procedures.
Operation of computer hardware, including printers, scanners, terminals, and other peripherals.
Oral and written communication skills.
Principles and practices of work direction, supervision, mentoring, and training.
Record-keeping techniques.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds or more.
Specific vision abilities required by this job include close vision and depth perception.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position occasionally requires working irregular or extended hours.
Ability to respond to emergencies on a 24/7/365 basis is required.
The noise level in the work environment is usually moderate.
Position demands meeting deadlines with severe time constraints.
EMPLOYMENT TERMS:
Individual employment contract; Exempt positionSalary will be commensurate with experience.
Base salary factors in the need to work variable hours from time to time.
The information contained in this position description is for compliance with the Americans with Disabilities Act (A.
D.
A.
) and is not an exhaustive list of duties performed for this position.
Additional duties are performed by the individual(s) currently holding this position and additional duties may be assigned.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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